At Lucy Focus, we are committed to your satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.
Eligibility for Returns
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Returns are accepted within 7 days from the date of delivery.
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Items must be in their original condition, unused, and with all original packaging and accessories.
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Products that are damaged or defective upon delivery are eligible for a full refund or replacement.
How to Request a Return
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Contact us within 7 days of receiving your order via email at [email protected].
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Provide your order number, item name, and reason for the return.
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Our customer service team will guide you on the return process and provide instructions for sending the item back.
Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued to the original payment method, or for cash-on-delivery orders, a cash refund or store credit may be arranged.
Exchanges
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Items eligible for return may be exchanged for the same product or an alternative product of equal value.
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Exchanges are subject to product availability and must follow the same 7-day return window.
Non-Returnable Items
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Any product damaged due to misuse after delivery.
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Items not in their original packaging or missing accessories.
Contact Us
For any questions or assistance regarding returns and refunds, please contact us:
Email: [email protected]